Our Commitment to Quality
At Elemental Wellness Center, we are committed to providing our customers with the highest quality cannabis products. We understand that the experience with cannabis can be subjective, and we strive to ensure that every product you purchase meets your expectations.
Final Sale Policy
Due to the nature of our products, all sales are final. We encourage you to thoroughly review your order before purchasing to ensure its accuracy. The total amount of your invoice includes all applicable cannabis excise taxes, as required by law.
Exchanges for Defective Cartridges
While we are unable to accept returns, we do offer exchanges for defective vape cartridges. If you believe you have a defective cartridge, please bring it back to the Center within 14 days of the original purchase date.
To be eligible for an exchange, the following conditions must be met:
•The cartridge must be returned within the 14-day window.
•At least half of the original oil must be remaining in the cartridge.
Our team will inspect the cartridge to determine if it is defective and eligible for an exchange. If the cartridge is deemed defective, we will provide you with a replacement product of equal value.
How to Request an Exchange
To request an exchange for a defective cartridge, please bring the product and your original receipt to our location. Our staff will be happy to assist you.
We appreciate your understanding and cooperation with our return policy. If you have any questions or concerns, please do not hesitate to contact us.