On-Site Policies

Know Before You Go

Thank you for visiting this page, and taking the time to get acquainted with our basic policies. We are so glad you decided to visit us, and will do our best to accommodate you in every way, however, there are some city/state regulations that we all need to follow to make your visit smooth and enjoyable. They are listed below.

What to Bring

To become a member at Elemental you must be 21 years or older. You must possess and bring a valid government-issued Driver’s License, Passport or ID on every visit, regardless of how often you come. If you would like to register/renew as a medical patient, please review the required documents here.

Returns

Unfortunately, per state regulation, we are not able to accept returns of any kind. Please make sure to review your order before completion to ensure you are purchasing the correct product. If you have a defective product, please bring it into the store so that we may try to determine if it is eligible for replacement.

Smoking

Per state regulations, there is no smoking allowed anywhere inside or on the grounds of the facility or within 300 feet of the property.

How Many Visits?

Members are allowed multiple visits a day but will only be dispensed the allowable daily limit.

Prohibited Items?

Patients are not permitted to bring in any type of weapons, alcohol or controlled substances.

Cell Phone Policy

Members are welcome to use their mobile devices while at the center. However, we ask that you respect the privacy of your fellow members, and refrain from taking any pictures, videos, or using your recording function. Also, please be courteous when taking phone calls by keeping them calm, quiet and refraining from using your phone at the counter.

Guests

Per state regulations, any person who wants to enter our facilities must register as a member even if they do not intend to make a purchase. Minors are not permitted inside the facility or in the parking lot. Anyone under 21 years old is considered a minor.

Parking

Parking at the center is plentiful, with over 30 private spaces and two designated handicapped spots. We are an A.D.A. certified facility. There also is plenty of street parking. The front entrance of the building is allocated for members who have placed online preorders. The back of the building is where our main entrance is located.

Service Animals

We love animals! Service animals can accompany their owners inside the center. We request that you keep your service animal on a leash and not allow them to sit down on counters.