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Member Guide

Our location

Elemental Wellness is situated in a quiet, well lighted office park, located just off the 101 Highway. Parking at the Center is plentiful, with over 30 private spaces and two designated handicapped spots. We are an A.D.A. certified facility. There is plenty of street parking, too. There is a front entrance and a back entrance. The main entrance is located at the back of the building. At night our members are welcome to use either entrance. You must be 21 years or older to enter our facility or be in our parking lot, and anyone who is not a patient must wait in the car. Please note also that there is no smoking allowed anywhere inside or on the grounds of the facility, and pets are not permitted inside the facility. 

When to visit

We are open every day from 9am-9pm except Thanksgiving and Christmas. You can sign up to become a member anytime.

What to bring

You must be 21 years or older, and bring an embossed doctor’s recommendation and a valid California picture ID. At the door, a member of our friendly Safety Team will inquire if you are a first-time visitor, and examine your documents. You are asked to present your California picture ID and doctor’s recommendation on every visit, regardless of how often you come. San Jose Regulations permit patients one visit per day.

Signing Up

On your first visit, your California picture ID and doctor’s rec will be given to Member Services for verification. This simply means, we contact your doctor to verify your patient status. Typically, this a quick and easy process that just takes a few minutes. While we do this, you will be given a tour of our facility, which includes a showroom, clone nursery, holistic healing room, yoga studio, and library. At this time, we encourage you to ask questions about the center, and our services. We want you to know your way around, and feel at home at our facility.

Congratulations, you’re official!

After the tour, you will be given a Membership Agreement intake form to fill out. It just takes a few minutes to review and sign. And once you’re done, you will be an official member of Elemental Wellness! Now you can step up to the display cases, examine the medicine, give it the sniff test, and learn more about the healing properties of cannabis. Don’t hesitate to ask questions. Our team is extremely knowledgeable, and truly enjoys helping each patient discover the medicines most beneficial for their specific ailments.  Also be sure to check inside the New Member Packet we provide you with. You'll find some generous coupons to use on your 1st, 2nd and 3rd visits.  Welcome to the Elemental Family!

Renewals

When your doctor recommendation expires and you renew it, please bring your new embossed doctor recommendation, so we can update your patient records. Photocopies are not accepted.

Bring a Bag

Go green! We will supply you with a childproof ziplock bag during your visit.  Please remember to bring it back when you visit us again. The city of San Jose requires that your medicine is concealed in  this bag or that your medicine is supplied in a childproof container.  There is a small charge for replacement bags.  When you bring back your re-usable bag, we donate 1% of your purchase to environmental charities!

Payment

We accept all major credit and debit cards, excluding American Express. American Express has chosen not to accept cannabis collective in their approved list of retailers. For your convenience, we also have an ATM on site.

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